Refund Policy

At Ultra4KTV, customer satisfaction is important to us. Because we provide digital services, refunds are handled according to the terms below.

By purchasing from https://ultra4ktv.com, you agree to this Refund Policy.

1. General Policy

Due to the nature of digital products and subscription-based services, all sales are generally considered final. However, we may review refund requests in specific cases where the service cannot be activated, delivered, or used as described.

2. Eligibility for Refunds

A refund may be considered only under the following circumstances:

• the service was not delivered within the stated time
• the subscription could not be activated due to a verified issue on our side
• the service is completely non-functional and our support team is unable to resolve the issue within a reasonable time
• you were charged more than once for the same order by mistake

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

• you changed your mind after purchase
• your device, application, internet connection, or setup is not compatible
• you entered incorrect information during the order process
• the service was suspended or terminated due to violation of our Terms and Conditions
• temporary interruptions, buffering, freezing, or outages caused by third-party providers, apps, devices, internet service providers, or force majeure events
• failure to follow installation or setup instructions
• requests made after the refund eligibility period

4. Refund Request Period

All refund requests must be submitted within 3 days of the purchase date. Requests submitted after this period may not be accepted.

If you want a different timeframe, you can change 3 days to 7 days or another period.

5. Troubleshooting First

Before a refund is approved, you agree to contact our support team and allow us a reasonable opportunity to investigate and resolve the issue. We may request:

• your order number
• the email used for purchase
• device/app details
• screenshots or videos of the issue
• a clear description of the problem

If the issue is resolved by our support team, the order will no longer qualify for a refund.

6. Partial Refunds

In some cases, we may issue a partial refund instead of a full refund, including when:

• the service worked for part of the subscription period
• only part of the order was affected
• a promotional or discounted order is involved

7. Chargebacks

If you have a problem with your order, please contact us before opening a chargeback or payment dispute. Fraudulent or abusive chargebacks may result in suspension of current or future service and account restrictions.

8. Processing Refunds

If your refund is approved, the refund will be sent to your original payment method where possible. Refund processing times may vary depending on your payment provider, bank, or card issuer.

We are not responsible for delays caused by third-party payment processors or financial institutions.

9. Right to Refuse Refunds

We reserve the right to refuse refund requests that do not meet the conditions outlined in this policy or where we detect abuse, fraud, repeated refund claims, or policy violations.

10. Contact Us

To request a refund, please contact us at:

Ultra4KTV
Website: https://ultra4ktv.com
Email: support@ultra4ktv.com